8 tips to build rapport with your clients or team

First, let’s define what is rapport.

8 tips to build better rapport

Rapport is a relationship of mutual understanding or trust and agreement between people. It is what happens at an unconscious level that makes us ‘click’ and is enhanced by a perception of likeness and liking. It includes the ability to see the other person’s point of view (even though you may not necessarily agree with it), and is a vital element in any form of communication, including the business context.

Indicators of good rapport include:

  • Similar body posture
  • Gesture in similar ways
  • Same rhythm in movement and speech
  • Breathing levels are similar
  • Voice tone

Why is rapport important?

How often have you heard “She was so rude”, “He just didn’t seem to care”, “You don’t understand”, “I’m not sure if I trust him”. Rapport gives the ability to relate to others in a way that creates a climate of trust, openness and understanding. It is a key part of building relationships in the business world.

How to achieve great rapport

Think of people with whom you already have great rapport. What is it you do, how do you communicate and what do you talk about? All these factors can give us a clue to the key aspects of building rapport. But what can you do in business if it doesn’t occur naturally? You need to pay conscious attention to Matching or mirroring (not mimicking) those elements that are part of natural rapport.

Research indicates that only 7% of our communication comes from the words that we use – for example the use of common expressions, terminology, etc.

How we say things – that is our tone, volume, pitch, emphasis – accounts for a further 38%.

And a massive 55% comes from a person’s appearance and physiology – how you sit or stand, your facial expressions and so on.

This means that 93% is unconscious.

So how do we make use of these factors? Well, the closer we can match these (not mimic) to the other person the more likely we are to build rapport.

So here are my 8 tips. 

1.    Match your tone, pace, volume and inflection – without it being obvious – to the person with whom you’re talking. I’m not talking about mimicry here, rather a subtle shift in the way you communicate.  

2.    Listen to the type of language and terminology they use so you can mirror this. 

3.    Make your body language open. Uncross your arms; avoid covering your heart and turn to face the person you are talking to. This encourages openness and trust. 

4.    Find common ground from the beginning of the conversation. Generally, people like people who are like themselves. 

5.    Show your interest. Make eye contact and ask questions 

6.    Show that you’ve been listening by asking appropriate questions. Sincerely. Most people spend 95% of their time thinking about themselves. 

7.    Ask questions: People love it when you show genuine interest in what they’re doing. 

8.    Step into the other person’s shoes and try imaging life from their viewpoint. We all have different perspectives on things, so don’t assume other people see things exactly the way we do. 

The above points are easy to practice – and you’ll be amazed at the results. Try them and watch your rapport build.

A great resource I recommend if you’re wanting to learn how to better connect with your clients, team or employees is the book Everyone Communicates Few Connect by John C. Maxwell.

Talk is cheap. Everybody does it. The question is, how can you make your words matter and influence the outcome you want? How can you really connect with others? Inside this book, Maxwell offers his proven method – five principles and five practices so you can learn how to better connect.


Want to develop this skills or practice them? Let’s connect.

Similar posts
  • How are you investing in your relatio...It’s ironic I’m writing about relationships and it was Valentines’ Day week. But honestly, when I first started writing, I really wasn’t thinking about it. Anyway, I hope you had a day full of love and were able to invest in those relationships that have meaning to you. So Happy Valentines’ Day. Valentine’s Day kind [...]
  • Leading Self – 4 tips to leadin...I’ve been doing a lot of studying lately both with my clients as well as with my own personal reflections and I’ve noticed two common themes that keeps arising: The toughest person to lead is always yourself, and The last person we think about leading is yourself. If we’re honest with ourselves, I think we [...]
  • Lean Into Your PotentialJust an Inch!! Lean In – to – your potential When you think of leaning in…what do you think of? Immediately, I don’t think of what I’m leaning into as much as what I’m leaning out of. That can be a little scary for some, I’m sure. But what I’ve learned and am continuing to [...]
  • What is Professional Coaching?In order to effectively apply coaching to transformation, it would be helpful to understand what coaching is and how valuable a coach can be for your growth and success. What is Coaching? When I think of coaching, I think of it as a conversation that helps people think things through, it helps you think bigger [...]
  • 2016 ReviewDecember 31st, 2016 It’s the final day of the year. This has been one of my greatest years. I’ve made several accomplishments and am looking forward to what 2017 holds. A year ago, I was preparing for my final project in my Graduate program. I remember preparing for this course months in advance. After studying [...]